We offer free shipping on U.S. & Canada order. International shipping is priced differently depending on the country.

We offer free 30-day returns for all customers. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up. To qualify for a return it has to meet the our return qualification.

Items must be in their original condition without signs of wear or damage

Items returned by mail must be in all original packaging (tags, box, and pouch included)

No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

For Natural and Lab Diamonds, the certification must be included.

For Natural and Lab Diamonds, the serial number must be match the certification.

All below items are non-returnable:

Engraved and monogrammed products

Earrings used to pierce during a piercing appointment

UNITED STATES OF AMERICA
Submit your return request down this page.
We will send you a Return Merchandise Authorization and pre-paid return label.
Ship back the package. We offer free return shipping in the US, and are unable to schedule a FedEx pickup.
Your refund will be processed within 10 business days of receipt.
CANADA, EUROPEAN UNION AND UNITED KINGDOM
Submit your return request down this page .
We will send you a Return Merchandise Authorization and pre-paid return label.
Ship back the package. We offer free return shipping on all international orders from Canada, European Union, and United Kingdom, and are unable to schedule a FedEx pickup.
Your refund will be processed within 10 business days of receipt.
MEXICO, AUSTRALIA, NORWAY, SWITZERLAND, JAPAN, SINGAPORE, TAIWAN, HONG KONG, SOUTH KOREA, AND THE UNITED ARAB EMIRATES
Submit your return request down this page.
We will send you a Return Merchandise Authorization and shipping destination.
Ship us back the package. At this time, VRAI is unable to provide free international return shipping from the above mentioned shipping destinations. Please use a trusted courier, as Gemini is not responsible for packages lost or stolen in transit coming back to us for a return. It is always best to insure your return shipments. Duty/tax paid will be refunded, but your shipping fee is non-refundable.
Your refund will be processed within 10 business days of receipt.